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Wonderful value. Excellent product now that it is working effectively and very good reception. I initially had trouble installing because Qwest's installation instructions stated I should install the Qwest disk and the USB installation. After removing Qwest's 'Quick Connect' I had no problems and get great reception with the cradle.
Supposedly it's still under their one-year warranty, we were told that they would send replacement as soon as the tech support deems the product defective. while it's obvious that this item simply died.
But we decide to give up.Fortunately Amazon has a good return policy, we'll still be able to get partial refund. We are supposed to call back again for more "support options".
We've been using this product for less than five months, it was working fine while it lasted. We were told to download and install new drivers, new service packs.
You could bet that our next wireless adaptor will not be D-Link. Then one day it died, doesn't light up, doesn't do anything.
We spent hours on the phone with the tech support.
I called D-Link tech support and they told me to install the newer driver which was on their website. After trying to install the driver again I got the blue screen for the 5th time and my patience ran out. I bought this product against my better judgement for the ease of use of a USB adapter. That too was quite a process and I'm somewhat tech proficient. This unit is being returned today. I followed install instructions but it wouldn't find my network. It even gave me the dreaded blue screen when trying to use the repair command under Windows XP.
The drivers installed easily and wifi worked well. I put another one on a laptop with XP that I do not have administrator rights for. Easy installation and works well. I put one on a desktop with Vista and needed no installation files or drivers to work.
I downloaded the current software, but it can't see it when I plug it in. It does not show up in my device manager. I had this on a "always on" media machine. My computer sees "something", when plugged in, but says there was a error in the installation. Did not purchase at Amazon, but is the same model. We didn't use it much, but it only lasted 4 months. The light won't come on on multiple USB ports, and multiple computers.
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